FF Flooring Ltd respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use and protect information when you visit our website or contact us about our flooring services.
1. Who we are
This website is operated by FF Flooring Ltd, a flooring services company based in London, UK.
If you have questions about this Privacy Policy or how we use your information, contact us:
Email: ffflooringltd@gmail.com
Phone: 07412 124 411
2. Information we collect
We may collect the following information when you contact us or request a quote:
- Your name
- Phone number
- Email address
- Information about your flooring project
- Any other information you voluntarily provide to us
We may also collect limited technical information, such as browser type, device type and general website usage information, where this is necessary for the operation, security and improvement of the website.
3. How we use your information
We use your information to:
- Respond to enquiries and quote requests
- Contact you about your flooring project
- Arrange appointments or callbacks
- Provide and improve our services
- Maintain the security and functionality of the website
- Keep appropriate business records
- Comply with legal obligations
We will not use your personal information for unrelated marketing unless we have a lawful basis to do so and, where required, your consent.
4. Lawful basis for processing
We process personal information where it is necessary to respond to your enquiry, take steps at your request before entering into a contract, perform a contract, comply with a legal obligation, or pursue our legitimate business interests.
5. Sharing your information
We do not sell or rent your personal information.
We may share information only where reasonably necessary, for example with:
- Service providers that help us operate the website or communications
- Professional advisers where necessary
- Authorities or organisations where required by law
Any third-party service used to process your information should handle it in accordance with applicable data protection laws.
6. WhatsApp and external links
Our website may contain links to WhatsApp, email services, telephone services or other external websites. When you use these links, your information may be processed by the relevant third-party provider under its own privacy policy.
FF Flooring Ltd is not responsible for the privacy practices or content of external websites.
7. How long we keep your information
We keep personal information only for as long as reasonably necessary to respond to your enquiry, provide services, maintain business records and comply with legal obligations.
When information is no longer required, we will delete it or securely dispose of it where appropriate.
8. Data security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or alteration.
However, no online transmission or storage system can be guaranteed to be completely secure.
9. Your rights
Depending on the circumstances, you may have rights under UK data protection law, including the right to:
- Request access to your personal information
- Ask us to correct inaccurate information
- Ask us to delete your information
- Ask us to restrict how we use your information
- Object to certain processing
- Request transfer of your information where applicable
- Withdraw consent where processing is based on consent
To exercise your rights, contact us at ffflooringltd@gmail.com.
You also have the right to complain to the UK Information Commissioner’s Office (ICO) if you believe your personal information has been handled unlawfully. More information is available at ico.org.uk.
10. Cookies
This website may use essential cookies or similar technologies required for basic website functionality, security and performance.
If non-essential analytics, advertising or tracking cookies are added in the future, the cookie information and consent mechanism must be updated before they are used.
11. Children’s privacy
Our website is intended for a general audience and is not directed at children. We do not knowingly collect personal information from children.
12. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The latest version will always be published on this page with the updated date.
13. Contact us
If you have any questions about this Privacy Policy or your personal information, contact:
FF Flooring Ltd
London, UK
Email: ffflooringltd@gmail.com
Phone: 07412 124 411